Buying and shipping
How buying a work works, how we pack it, how it reaches you and what to do if you want to return it. All in line with our Terms of sale, which prevail in case of doubt.
How to buy
- On the work’s page, click “Buy this work” and send your request. You pay nothing at this stage and you are not committed to anything.
- We reply within 24 hours with the total price (work and shipping, if any), the secure payment methods and the delivery time.
- The work is reserved for you for 48 hours from your request.
- Once you have paid, we prepare the work and email you the purchase confirmation and the invoice.
How we pack each work
An original canvas is fragile, especially at the corners and on the painted surface. That is why every work is carefully packed, in layers:
- protected corners, where the stretcher is most exposed to knocks;
- the work wrapped in bubble wrap, which cushions any impact;
- a cardboard box on the outside;
- inside the box, the certificate of authenticity signed by the artist.
Delivery times and transport
The exact delivery time is always given in our reply to your request, before any payment, and never exceeds 30 days from the purchase, unless otherwise agreed.
- Delivery time
- 2–7 working days
- Courier
- GLS, CTT, Correos Express
- Transit insurance
- Yes, included
Shipping costs
Shipping is free to mainland Portugal. For the Azores and Madeira and for the other European Union countries, shipping costs depend on the destination and are given in our reply to your request, before any payment. There are no hidden costs.
Who bears the risk in transit
Until the work is delivered to you, the risk of loss or damage is ours. If anything goes wrong on the way, we sort it out with the courier; you do not have to do it yourself.
When the work arrives
Before you sign for the delivery, check the box for dents, holes or crushed corners. If there are any, have this recorded with the courier at the time of delivery and take photographs of the box and then of the work. Contact us as soon as possible, with the photographs, and we will take care of the rest.
To open it, use a short-bladed knife carefully, cutting only the tape, and lift the work out by its sides. Keep the packaging for the first 14 days: it is the best way to send the work back if you change your mind. To hang it, see the guide How to hang a 60 × 70 cm canvas.
Certificate of authenticity and invoice
Every work comes with a certificate of authenticity signed by Karla, which identifies the work. The invoice is issued in the buyer’s name and sent by email. Keep both documents together.
Returns
If you buy as a consumer, you have 14 days from receipt to withdraw from the purchase, without giving a reason. Just let us know, for example by email. We refund everything you paid, including the original shipping costs, within 14 days. The work must come back in good condition, with the certificate and well packed (preferably in its original packaging). The cost of returning it is yours; before you send it, we will give you an estimate.
In addition, you have the 3-year legal guarantee of conformity. The full rules are in the Terms of sale.