Frequently asked questions
The questions we are asked most often about the works, buying and shipping. If yours is not here, write to us.
Are the works originals or reproductions?
They are all originals, painted by hand by Karla. Every work is one of a kind: we do not sell prints or reproductions.
How do I buy a work?
On the work’s page, click “Buy this work” and send your request. We reply within 24 hours with the total price, the secure payment methods and the delivery time. The work is reserved for you for 48 hours.
Do I pay anything when I send my request?
No. The request involves no payment and does not commit you to buying. You only pay after you have received our reply with the total price and decided to go ahead.
Does the price include VAT and shipping?
The price includes VAT. Shipping is free to mainland Portugal; for the Azores and Madeira and the rest of the European Union, shipping costs are given in our reply, before any payment.
Do you ship outside Portugal?
Yes, to every country in the European Union. Shipping costs and delivery times depend on the destination and are given in our reply to your request.
How is the work packed?
Every work is carefully packed: protected corners, bubble wrap and a cardboard box. The certificate of authenticity travels inside the box. More details in Buying and shipping.
Does the work come with a certificate of authenticity?
Yes. Every work comes with a certificate of authenticity signed by Karla, which identifies the work.
Can I return a work?
Yes. If you buy as a consumer, you have 14 days from receipt to withdraw, without giving a reason. We refund everything you paid, including the original shipping costs; the cost of sending it back is yours. The details are in the Terms of sale.
Are the colours the same as in the photographs?
The photographs are of the actual work, from the front and in detail, but colours always vary a little from screen to screen and with the light in each home. If you are unsure about a colour, ask us before you buy.
How do I know whether the size will suit my wall?
On each work’s page, you can see it to scale on a wall, next to a 200 cm sofa. You can also cut a paper template to the work’s dimensions and fix it to the wall for a few days. The guide How to choose an abstract painting for your living room explains how.
How do I look after the painting?
Simply dust it from time to time with a soft, dry brush, and keep it away from direct sun, sources of heat and damp. Never use water or cleaning products. The guide How to care for a varnished acrylic painting explains everything.
Can I see a work in person before buying?
Write to us through the Contact page and tell us where you are. We will look at what is possible with you and reply within 24 hours.